• Spa Prices
• Shipping Information
• Installation & Set Up - before your spa arrives
• Installation & Set Up - after your spa arrives
• Terms of Sale

Our prices are substantially below what you will find with your neighborhood spa retailer. There are, however, differences. Your local dealer is a hard working member of your community making a reasonable profit who offers services that you will not receive when purchasing a spa from Discount Factory Spas. If you can do without these services, you are can save thousands of dollars.

With a local dealer, your spa would be brought to your home and carried to the location in which it would be used. In many cases the dealer will arrange for an electrician to connect your spa. This will involve installation of a Ground Fault Circuit Interrupter (GFCI). The GFCI will protect your spa from electrical surges and is an important component which is required in order to maintain your warranty. In many cases, your local dealer will maintain local personnel to provide any necessary warranty repairs. He will also be available to consult with you on water problems that may arise due to algae, soap scum or water balance.

Should you decide to purchase from Discount Factory Spas, you eliminate the local dealer and the mark-up associated with his services. Your Hot Tub is delivered to your home on a large truck and it is your responsibility to remove the hot tub and place it where you want it (see below). You will need to hire a licensed electrician to wire a circuit (we recommend 220 volts, but many of our spas will operate with a 110 volt connection). If your spa has a maintenance problem, you can call 1 877 B-E-S-T S-P-A or (727) 595-6705 between 9AM and 5PM Monday through Friday EST. If they are not able to resolve the problem on the phone, they will arrange for a technician to come out to your home and repair the Hot Tub. Along with your purchase you will receive an instructional video and a starter chemical kit with instructions on how to use the chemicals and where to find the right chemicals for your Hot Tub

Shipping is FREE within the continental United States.
Extra costs will be involved if shipment will go out of the continental US Alaska or Hawaii. Please call us for a quote.

Note: Your spa will be shipped by freight truck. Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. You will need to be on hand for the delivery. Upon curbside delivery, customers are responsible for removal and placing of the spa.

It is suggested to look closely at the shipping crate and packaging before the spa is accepted. After the spa is accepted by the customer, any returns that are not under warranty are subject to shipping paid for by the customer

Curbside delivery, what does that mean?
All spas are delivered curbside. All spa companies deal with this same issue of delivery and setting up the spa. The driver who is usually alone cannot lift the spa out by themselves, so the responsibility rests on the owner to provide this labor. It works out best if you can arrange to have 4-6 friends come over and help you lift the spa (sometimes off the truck however many of the trucks have lifters to lower it to the curb for you) and get it on a dolly to move it to it's final location. This seems awkward, but this piece is worth saving over $1,000 in costs that you would pay a local retailer for purchasing a spa and having it delivered.

You can arrange to have some men from a local moving company or the freight company help you with this at an additional cost. We will help you arrange this, but payment will be between you and the company that will be supplying the labor.

You will need a little preparation in advance which should work out well since most individuals will have a 4-6 week waiting period before the spa arrives at your curbside. You will also want to make sure to read the owners manual prior to installation as this will have specific details regarding your specific spa items.

Selecting a location
Choosing a site for your spa is a personal decision based on your intended use and the existing features of your home and property. When choosing an outdoor location, consider that the closer to the home the spa is located, the easier it will be to go back and forth when it's used. Also, think about how you plan to use your spa. Is it strictly an adults-only relaxation environment, or will you also use it for family gatherings and social entertainment?

You'll want to consider things like accessibility—is it convenient to get to? Privacy—will you have to screen your neighbors? And general aesthetics—will the spa look good in the location you are considering? Also, where will users change? How is the location of your spa in relation to the entertainment area of your home? If your home has a scenic view or a secluded grove of trees, you many want to create a special area so that your spa makes the most of this environment. When choosing a location for your spa you don't have to place it on a concrete surface, although this is highly recommended to keep it solid and level for proper filtering and use. If a concrete slab isn't available or not appropriate for your needs, verify that the floor structure beneath the spa is strong enough to support the full weight of your spa when it is filled along with the maximum number of adults inside the tub. The number of gallons the spa can hold can be multiplied by 8.3 pounds (weight of one gallon of water) plus 175 pounds per adult. (If you have a question on this weight, pleas call us and we'll be glad to help) Your local contractor or building inspector can help you with this determination for your placement.

You will need to have a level surface firm enough to support your spa when full. It is recommended that a concrete slab be used for both support and to keep the spa from excess moisture on the ground. This will maintain the wood and other components for a longer period of time. You will also find that if you place your spa on dirt, grass or small gravel, you will track in excess debris into your spa causing more frequent cleaning. Make sure if you do place your spa in these types of areas that you provide pavers or a brick or other type of walkway to reduce this problem.

NOTE - IF YOU USE YOUR SPA INDOORS
If you choose to place the spa inside some special considerations need to be taken into account. Because spas are heated, more water will emanate from the tub requiring ventilation especially in smaller rooms. The room should contain a ventilation fan or vent to allow the extra heat and moisture to escape. A bathroom fan is often used for this purpose

Getting your location ready:
Unless you are placing your spa on a patio or other concrete surface, it is time to prepare your location. Here are a few tips on preparation that should make life a little easier for you.

We will discuss several foundations that you can choose from to place your spa on. There are no "best" ways of doing this. . .just preferences and how much you want to spend will most likely determine your choice.

First you will need a firm level surface. It does not have to be perfectly level, but get it as close as possible. If you are laying the spa on a grassy surface, you will need to first remove the sod to get down to the soil. Check the dimensions of your spa and call us if you have any questions. Remember measure twice, dig once.

Foundation Options:
Gravel: Gravel is commonly used as a foundation because it is cheap, easy to find, effective, and good for keeping water away from the outside of your spa. The easiest way to prepare a gravel surface is to shovel the gravel into place and use a 2x4 and a level to obtain a good surface

Pressure Treated Wood: This is another method of preparing your foundation. This provides a nice clean installation with very little effort. Pressure treated wood is rot-resistant and extremely durable. Cutting the wood to the right size and making sure it's level is about all you will need to do. It is not important what kind of lumber or wood you use for this (2x4, 4x4, or railroad ties) as long as it's pressure treated. Your local home center store can help you with this.

Concrete Stepping Stones or Bricks: Another foundation choice is pre-cast concrete stepping stones and/or bricks. Available inexpensively at any home center, they are simple to set up. Depending on the size of your spa and the stones, two rows of four (8) or three rows of three (9) is usually enough, if evenly spaced. Make sure they are well seated and level.

Cement Foundation: Although more expensive, a poured concrete slab is good choice for a permanent installation, and can be made a little wider than the spa to provide for a clean walkway and storage area

Other points to consider

• If installing your spa below grade, ensure that there is sufficient drainage for rainwater runoff.
• Check the location and setup of your spa for conformity to local building and electrical codes.
• If planned location is to be on a deck, consult your local building department, licensed contractor, or structural engineer for advice or assistance on load requirements.

  Delivery Access: Clear the way...
  Prior to the arrival of your new spa, you should ensure that there is clear access for moving the spa from the truck to the setup location. It may be necessary to remove a section of fence, trim tree branches or shrubs, move a doghouse, firewood stack or any other protrusions that might be in the way. Check also for overhead clearance

Receiving your Delivery:
If you are receiving your spa factory-direct, it will be shipped by freight truck. Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. You will need to be on hand for the delivery.

Curbside delivery, what does that mean?
All spas are delivered curbside. All spa companies deal with this same issue of delivery and setting up the spa. The driver who is usually alone cannot lift the spa out by themselves, so the responsibility rests on the owner to provide this labor. It works out best if you can arrange to have 4-6 friends come over and help you lift the spa (sometimes off the truck however many of the trucks have lifters to lower it to the curb for you) and get it on a dolly to move it to it's final location. This seems awkward, but this piece is worth saving over $1,000 in costs that you would pay a local retailer for purchasing a spa and having it delivered.

You can arrange to have some men from a local moving company or the freight company help you with this at an additional cost. We will help you arrange this, but payment will be between you and the company that will be supplying the labor.

Positioning the Spa:
With the spa is off the truck, it's usually not difficult to move it to the designated location is with a simple furniture dolly. Nothing more than a wheeled wood frame with carpeted pads, they're available at rental shops for about $5 - $10 a day.

A dolly with bigger wheels will be less likely to get hung-up in sidewalk cracks or other obstructions.

Moving your spa on sidewalks and other hard flat surfaces should be easy on the dolly. If the distance is short, some people carry the spa, but we recommend a dolly.

Lawns or uneven surfaces
If you anticipate any difficulty in moving the spa over uneven ground or lawn areas, you can prepare a smooth runway from a sheet of 5/8" plywood, cut in half to 2 ft. x 4 ft. planks.

Electrical Connection:
It is important to note that for the warranty to be in effect, the electrical connections must be wired in accordance with all applicable local electrical codes, by a licensed electrician. You can save some expense by doing any necessary trenching required for buried cabling yourself, if you so desire.

Drilling of spa cabinetry is usually not necessary for a clean electrical installation. Some models may require some cabinet drilling, or restrict the connection to one location. Consult your owner's manual.

Electrical considerations:
The National Electrical Code requires that a manual disconnect device for your hot tub be installed at least 5 ft. away, and within 15 ft. (line of sight) of the spa for safety.

We recommend you use a professional electrician or contractor to set this up for you. They are trained in this type of work and usually do not charge a lot to set this electrical piece up for you. You can call us for the specifics on the electrical requirements of your spa so that this can be in place when the spa arrives. The warranty also specifies that the electrical must be connected by a professional to be in valid.

Electrical service must be a dedicated GFCI protected circuit.

Proper grounding and bonding must be provided.

Circuit must be rated at appropriate amperage per spa power requirements and electrical codes.

All electrical connections to be provided by a licensed electrician in accordance with local codes.

Completely read and understand your owner's manual prior to installation or operation of spa.

Consult with your building department for local electrical code requirements.

Startup: Filling your spa for the first time...

With your spa in its final location and wired correctly, you can begin with startup. Make sure you have read your owner's manual before proceeding:

• Turn off all electrical power to the equipment at the circuit breaker.
• Make sure that the spa's gate valves are open (consult owner's manual).
• Check to see that drain valve is closed.
• Clean interior of spa with suitable mild, non-foaming, non-abrasive cleaner. \Check to see that the filter(s) are properly seated.
• Using garden hose, fill spa with clean cold water to level specified in owner's manual. Low water levels can cause damage to the pump and heater element.
• Open equipment door and observe for any leaks around union fittings. Tighten if necessary.
• Turn on power at the circuit breaker.
• Operate your spa's controls per owner's manual instructions.
• Balance your water chemistry and use a sanitizer system.

Heating
Do not expect to immediately feel hot water from the jets. Initially, the hot tub may take approximately 7-8 hours to heat, depending upon its size and other factors.

Call us with any Questions
1-727-595-6705

New and Unblemished Merchandise: Discount Factory Spas does not make unblemished, used or damaged spas available to its customers. You are entitled to new equipment covered by factory warranty.

Tested Merchandise: All merchandise is factory tested. No components are added or removed. The Spa is completely assembled and ready to operate, NO additional assembly or construction is required by you.

Electrical Connections: All Spas installed in the United States require a G.F.C.I. (Ground Fault Circuit Interrupter). G.F.C.I. is an emergency electrical cut-off switch. This equipment can be purchased from your local electrician or electrical supply house.

Delivery: Upon receipt of the order, the customer name is entered on the website (unless the customer requests his name be withheld). The Order date, estimated date of delivery and the model ordered are posted. Upon shipment, the tracking number ("PRO" number) is posted along with the link. Customers may monitor the progress of their shipment in this way (See: Track Your Shipment) If the price quoted includes "free delivery," this indicates the merchandise will be delivered F.O.B. F.O.B. is defined as "Freight on Board."

Requirement to Reject Damaged Goods: It is the responsibility of the purchaser to inspect the Spa upon receipt. You are NOT expected to detect internal damage to components caused by shipping. The Spa will be delivered in white plastic designed to show any contact. If this wrap displays marks or is torn, the purchaser has the right and the responsibility to remove it and inspect the merchandise carefully. If the Spa shows evidence of damage and the freight agent (truck driver) refuses to allow inspection, the merchandise should be refused.
A.) Merchandise Returned Due to Damage: If Merchandise is returned to the manufacturer, Discount Factory Spas has the right and the responsibility to do one of the following:
1.) Repair and re-deliver the merchandise to you on a timely basis (less than 30 days) without any additional charge;
2.) or, Replace the Spa with the same model, color and configuration within a period no greater than a new Buyer would wait for the purchase of a Spa;
3.) or, Refund the purchase amount completely.
B.) Merchandise Accepted with Damage:
1.) An insurance policy has been purchased on your shipment and covers the full value of the merchandise. If you elect to accept damaged merchandise, you should note the damage on the bill of lading. A copy of this bill of lading should be retained by you. If possible, a picture should be taken of the damaged merchandise while it is still on the truck or, if not practical, after it has been removed.
2.) Acceptance of damaged merchandise by you transfers the responsibility of collection for damages to you, the buyer. Discount Factory Spas will assist you in contacting the shipper and/or the insurer.
3.) HydroSpa will honor any reasonable request for parts or stain to repair minor damage which has occurred in shipping at no cost to you. This damage should be noted on the bill of lading.
a.) Minor damage is defined as rub marks or indentations in the the top and bottom trim rails, broken vertical cabinet siding or minor staining which can be removed by sanding or steel wool. This damage should be noted on the bill of lading;
b.) Major damage is defined as chipped, cracked or broken top or bottom rails; Chipped, cracked, or broken shell; intrusion into the cabinet by fork lift in which it is apparent that contact has been made with plumbing, components or the shell. Never accept a Spa with major damage.

Surface Preparation: Spas must be placed on concrete, well drained crushed stone or on decks. All Spas must be kept level in a well drained area. All Spas include bottom drain hoses. All Spas may be used either in doors or out doors.

Customer Service: HydroSpa maintains a customer service department. All questions or warranty claims can be handled between 8:30 AM and 5:00 PM EST (Monday thru Fridays except holidays). Call 1-877 B-E-S-T-S-P-A or Discount Factory Spas at (727) 595-6705

Returns: Unused merchandise may be returned under the following terms:
A.) The item has been misrepresented in one of the following ways:
1.) With the exception of the Ozone lamp, which is generally plugged in by you, equipment specified is not installed on the Spa and the purchaser has given HydroSpa or Discount Factory Spas 14 days to correct such problems;
2.) The Spa is not the make, model or color specified on the purchase receipt.
B.) The Spa contains a material defect which can not be corrected by repair and you, the buyer, have given HydroSpa 30 days to correct the problem;
C.) You, the buyer, are unsatisfied with the purchase after seven days and the Spa is New and Unused;
1.) The Spa must be returned to the Point of Origin at the expense of the Buyer;
2.) The Spa must be packed in a manner acceptable to the shipper;

Buyer's Bill of Rights: Discount Factory Spas warrants that all merchandise is shipped directly from the factory (except steps), That the merchandise is new, that it was build and tested by HydroSpa, that it was insured with the shipper, that it includes a full factory warranty, it is of high quality and free of defects, and that no hidden or added charges apply to the purchase.